Crucial Confrontations: Tools for Talking About Violated Expectations and Broken Promises

Crucial Confrontations: Tools for Talking About Violated Expectations and Broken Promises
Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. This work teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship.
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SKU SKU4624
ISBN Number 0071446524
Author Patterson
 
List Price: £9.99
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