Key Performance Indicators (KPI) : Developing, Implementing, and Using Winning KPIs 2010 ed

Now in an updated and expanded Second Edition, "Key Performance Indicators" is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: the four foundation stones that lead the development and use of KPIs; a 12-step model for developing and using KPIs with guidelines; a KPI resource kit including worksheets, workshop programs, and questionnaires; a new and pragmatic approach to finding critical success factors; over 300 performance measures; implementation variations for small to medium enterprises and not-for-profit organizations; new implementation short cuts; how to brainstorm performance measures; templates for reporting performance measures; and, a resource kit for a consultant who is acting as a coach/facilitator to the in-house project team. Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, "Key Performance Indicators, Second Edition" will help you identify and track your organization's KPIs to ensure continued and increased success.

Details

SKU SKU8180

ISBN Number 9780470545157

Author David Parmenter

List Price: £33.99

Our price: £30.90