15.2.10

In 2006, a scandal erupted at Hewlett Packard when it was discovered that Patricia Dunn, then the company's chairwoman, had hired spies to monitor journalists covering HP and its board members. Using a technique called pretexting, the spies posed as someone else to trace leaks. To quell public outrage, Congress passed a law banning pretexting. Yet as investigative journalist Eamon Javers shows, the incident at HP is not unique.

**Stocked 1/12/12**Climate change, the resource constrained economy, and sustainability in general are amongst the hottest and most problematic topics in contemporary business today. Increasingly, new enterprises are being established to address key twenty-first century environmental challenges, incumbent industries are implementing new strategies to comply with stringent legislation to retain their licenses, and multi-nationals are endeavouring to link tackling issues from poverty to deforestation to their bottom line. This textbook is one of the first to offer students a comprehensive overview of how the world's sustainability challenges are affecting, and being affected by business, and has been written specifically to cater for the growing number of courses and modules at undergraduate and postgraduate levels focused on sustainability in the business context.

This new guide contains 100 four page overviews of essential business management concepts. Each professionally researched overview covers the essence of concept knowledge and leaves the reader with a solid foundation in business management ideas - in both theory and practice. This guide helps undergraduates and masters candidates to be more effective students, and helps professionals to be better managers.

June 2007

Change management, handled badly, can create enormous problems for business. A recent McKinsey survey suggested that only 6% of change management projects are completed successfully, with the process of change causing feelings of anxiety and confusion in the changing organization. There is obviously a great need for support during any transition.