Management

Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. Organizations today invest heavily in programmes designed to retain customers as they recognize the importance of having loyal, committed customers to sustain and increase company profits.

"Retail Crime, Security, and Loss Prevention" is destined to become the "go to" source of crime - and loss prevention - related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute expertise in specialized areas, this book provides over 150 definitions of loss prevention terms, and discusses topics ranging from accident investigations, counterfeit currency, emergency planning, and workplace violence to vendor frauds.

Safety Managers Guide to Office Ergonomics uses real-life examples that can be easily mimicked to fix any of the common problems readers may face in their workplace. Offering real-life case studies of office ergonomics, chapters are categorized by body parts affected. The text includes problems and solutions of the common office ergonomics issues in a 'how-to' manner for easy imitation by safety managers, human resource staff, employees, space planners, and ERT members.

Amazon UK comparison price £11.70 inc p&p -Meetings are a crucial part of all our lives, but too often they go nowhere and waste valuable time. In "Six Thinking Hats", Edward de Bono shows how meetings can be transformed to produce quick, decisive results every time.