Business

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The (read more)

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The author, Justin Hughes, brings an unusual mix of experience and insight, having worked as a management consultant to some of the world's most successful organizations, in addition to having served for 12 years as a military fighter pilot, where he became Executive Officer on the RAF Red Arrows. The challenges of high performance and leadership are explored in depth, and are illustrated with insights, interviews and case studies from the military, sporting and corporate worlds.
(hide)

Emily is twenty-two years old. She's just discovered that the gender pay gap is currently estimated to close in 2117. She's psyched (read more)

Emily is twenty-two years old. She's just discovered that the gender pay gap is currently estimated to close in 2117. She's psyched that her great-great-granddaughter is going to witness this momentous step forward for the sisterhood.

She's made herself a tick-off calendar that she intends to hand down the maternal line. How much has changed since women were first allowed to cast off their pinnies and embark on the excitements of office life? Whilst it's true that we've evolved from the murk of the typing pool into the beige of the boardroom, life in the office for women can still be underwhelming in myriad ways that would be familiar to our sisters from the fifties. Complete with nostalgic illustrations and genuine retro advice, Career Girls guides the reader through the eternal conundrums faced by women in the workplace everywhere. (hide)

The bestselling CBAP/CCBA study guide, updated for exam v3.0 The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition (read more)

The bestselling CBAP/CCBA study guide, updated for exam v3.0 The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition offers 100% coverage of all exam objectives for the Certified Business Analysis Professional (CBAP) and Certification of Competency in Business Analysis (CCBA) exams offered by the International Institute of Business Analysis (IIBA). Detailed coverage encompasses all six knowledge areas defined by the Guide to Business Analysis Body of Knowledge (BABOK): Planning and Monitoring, Elicitation, Requirements Management and Communication, Enterprise Analysis, Requirements Analysis, and Solution Assessment and Validation, including expert guidance toward all underlying competencies. Real-world scenarios help you align your existing experience with the BABOK, and topic summaries, tips and tricks, practice questions, and objective-mapping give you a solid framework for success on the exam.

You also gain access to the Sybex interactive learning environment, featuring review questions, electronic flashcards, and four practice exams to help you gauge your understanding and be fully prepared exam day. As more and more organizations seek to streamline production models, the demand for qualified Business Analysts is growing. This guide provides a personalized study program to help you take your place among those certified in essential business analysis skills.
(hide)

Fueled by more than 40 years in the safety industry and having conducted thousands of interviews with managers and workers worldwide, (read more)

Fueled by more than 40 years in the safety industry and having conducted thousands of interviews with managers and workers worldwide, Ron C. McKinnon confronts the safety industry's most prevalent and dangerous myths head-on in Changing Safety's Paradigms. This book lists the most prominent safety paradigms, or myths seen all over the world and gives advice on how they can be changed for the better.

Around the world, the work injury rate is increasing, and more and more people are been killed at work each year. Man-made disasters continue to occur, and all are the result of accidents, or undesired events. One of the reasons why safety is not improving is because it is surrounded by numerous myths. (hide)

The action-based guide to powerful, influential organizational storytelling Circle of the 9 Muses captures the best practices of (read more)

The action-based guide to powerful, influential organizational storytelling Circle of the 9 Muses captures the best practices of the world's most influential story consultants and knowledge workers to help you find, tell, and draw value from your organizational stories as impetus for action. This rich toolbox is loaded with fun, graphical instructions and dozens of unique, replicable, and facilitated processes that require no special training or expertise. You'll discover your organization's hidden narrative assets, use different templates and frameworks to tell the stories of your past, present, and future and then draw team members into rich meaning-making dialogue that translates into action.

These activities can be exercised in endless permutations, and expert advice steers you toward the right activity for a specific purpose, including managing change, setting strategy, onboarding, defining the brand, engaging supporters or customers, merging cultures, building trust, and much more. Organizational storytelling is a powerful managerial tool and an essential change management technique. This is about your influence as a leader. (hide)

In order to achieve sustainable competitive advantage, businesses need to unlock the skills, talent and capabilities of their people, (read more)

In order to achieve sustainable competitive advantage, businesses need to unlock the skills, talent and capabilities of their people, both individually and collectively. While many business and leaders recognise this, they have until now lacked a strategic approach to achieving it. Competitive People Strategy is a comprehensive roadmap showing how businesses can connect their human potential to their bottom line, and provides step-by-step guidance on how to create, test and measure a differentiated people strategy.

Featuring tips and checklists throughout, it explores the core building blocks of leadership and organizational culture, as well as employee experience and engagement. It also examines the roles of effective talent attraction and management, and how to lead change and transformation. Central to the book is the importance of moving HR from a support function to becoming a creator of value and driver of business success.
(hide)

This book provides a wide-ranging guide to the complex, multidisciplinary area of coaching, helping trainees to find comprehensive (read more)

This book provides a wide-ranging guide to the complex, multidisciplinary area of coaching, helping trainees to find comprehensive answers to their coaching questions. It allows them to identify and develop their own personal style of coaching. A specially selected group of international authors contribute various expertise and insights across three key areas:Theoretical perspectivesContexts and genres of coachingProfessional practice IssuesLearning is also supported by new online resources.

Videos, case studies, journal articles and useful websites have been carefully collated by our contributors to help trainees make the crucial link between theory and practice. (hide)

Shaun Bythell is the owner of The Bookshop in Wigtown, Scotland. With more than a mile of shelving, real log fires in the shop and (read more)

Shaun Bythell is the owner of The Bookshop in Wigtown, Scotland. With more than a mile of shelving, real log fires in the shop and the sea lapping nearby, the shop should be an idyll for bookworms.

Unfortunately, Shaun also has to contend with bizarre requests from people who don't understand what a shop is, home invasions during the Wigtown Book Festival and Granny, his neurotic Italian assistant who likes digging for river mud to make poultices. The Diary of a Bookseller (soon to be a major TV series) introduced us to the joys and frustrations of life lived in books. Sardonic and sympathetic in equal measure, Confessions of a Bookseller will reunite readers with the characters they've come to know and love.
(hide)

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality (read more)

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches.

This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice.
(hide)

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline (read more)

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.
(hide)