Business

Dream, Believe, Dare, Do: These words reverberate across the decades of Disney achievement. Everything Walt Disney did-every choice (read more)

Dream, Believe, Dare, Do: These words reverberate across the decades of Disney achievement. Everything Walt Disney did-every choice he made, every strategy he pursued-evolved from these four principles. In this new edition of The Disney Way, the authors dive even deeper into their classic account of Walt Disney's success credo to inspire you to embrace a customer-centric culture.

Profiling a new set of diverse organizations, Bill Capodagli and Lynn Jackson show how any company, big or small, startup or Fortune 500, can use Walt's principles to increase performance, improve profitability, and reach the highest echelon of business creativity, innovation, and success. And, for the first time ever, the authors have produced an entire chapter that provides a roadmap for implementing a Dream, Believe, Dare, Do culture in any organization. Features organizations that have revamped their strategies to focus on customer service excellence or have reinvented their cultures or are in start-up mode including TYRA Beauty, zTailors, and more Named "Best Business Book of the Year" by Fortune magazine and cited as "so useful, you may whistle while you work."Includes new and updated chapters on developing a culture of excellence, the importance of supporting a company's product or service, a detailed account of one organization's three-year journey to achieve a "Disney Way" customer-centric journey, lessons from the CEO of Disney, Bob Iger, and more Authors are in constant demand for their Disney and Pixar keynotes and workshops, and have assisted countless businesses worldwide in reaching their utmost potential by applying the Disney and Pixar principles. (hide)

"Every successful achievement in life begins with a positive thought and a conscious decision" Entrepreneur and businesswoman Bev (read more)

"Every successful achievement in life begins with a positive thought and a conscious decision" Entrepreneur and businesswoman Bev James uses coaching and profiling principles to inspire people to be single-minded, learn how to plan, prioritise, delegate and take action to get things done and get them done well in work and in life. To be successful you must have a passion for action and belief in your idea. You must recognise the right opportunity and take appropriate action to ensure follow through and drive the project to completion.

But how do you decide which idea to run with and which action should become your top priority? In eight simple steps, Bev's down-to-earth Do It or Ditch It approach teaches you how to make clear decisions from the outset so that at every step along the way, you will be more likely to succeed. (hide)

'An adventure into the very human science of making breakthroughs together.' - Charles Duhigg, Pulitzer Prize-winning journalist (read more)

'An adventure into the very human science of making breakthroughs together.' - Charles Duhigg, Pulitzer Prize-winning journalist and author of The Power of HabitThe best groups are more than the sum of their parts - but why does teamwork so often fail to fulfill this promise? Award-winning entrepreneur and journalist Shane Snow takes us on an extraordinary tour of the hidden science of team dynamics, revealing the counterintuitive reasons that some groups break out while far too many break down. Examining history-making groups like the Wu Tang Clan and the Russian national hockey side alongside teams whose failures have had lasting impact, Snow reveals the answers, and what the rest of us can learn from the rare teams that do the impossible together. In this stimulating, pacey adventure through history, neuroscience, psychology, sports and business, Snow explores the secrets of the best teams the world has to offer. (hide)

For decades there have been two iconic Japanese auto companies. One has been endlessly studied and written about. The other has been (read more)

For decades there have been two iconic Japanese auto companies. One has been endlessly studied and written about. The other has been generally underappreciated and misunderstood.

Until now. Since its birth as a motorcycle company in 1949, Honda has steadily grown into the world's fifth largest automaker and top engine manufacturer, as well as one of the most beloved, most profitable, and most consistently innovative multinational corporations. What drives the company that keeps creating and improving award-winning and bestselling models like the Civic, Accord, Odyssey, CR-V, and Pilot? According to Jeffrey Rothfeder - the first journalist allowed behind Honda's infamously private doors - what truly distinguishes Honda from its competitors, especially archrival Toyota, is a deep commitment to a set of unorthodox management tenets. (hide)

Thousands of established businesses fail every year because of the way they are organised, or re-organised. Business survival can (read more)

Thousands of established businesses fail every year because of the way they are organised, or re-organised. Business survival can depend not only on whether its structures and reporting lines meet the needs of the market, but also whether they can adapt in the face of a rapidly changing business environment. Yet managers seldom talk coherently about structuring or restructuring their operations, let alone take a systematic approach to this vital issue.

Too often, companies are restructured for the wrong reasons - for example, because a new CEO wants to make an impact, or to work around a new IT system. This revised and updated Economist Guide shows how leaders should think about and implement the design of a company, using five easy-to-use guiding principles: - Design a company around its strategy and the operating context, not for ulterior or non-business reasons; - Think holistically - don't restructure just one division without taking into account other operations; - Consider future markets, customers and trends, not just what works best now; - Invest time and resources: - a redesign can be complicated to implement and must be done without disrupting daily activities; and - Go back to the basics of how the company operates and its market position; this is not a repair job to fix a short-term problem. (hide)

Improve the way you communicate in English when working internationally - it's as much about how you say it as what you say! You (read more)

Improve the way you communicate in English when working internationally - it's as much about how you say it as what you say! You need more than just a good level of English to communicate successfully in international business. You need to understand different communication processes and use the right style of communication at the right time. Collins Effective International Business Communication will give you the understanding and the skills you need to help you to communicate successfully with colleagues and business partners around the world.

Work environments today are increasingly complex - with greater demands on time there is more emphasis on choosing the right form of communication at the right time. You need to be able to work with colleagues at a distance and build and maintain relationships with people at home and abroad. Collins Effective International Business Communication contains clear and practical advice to improve your communication skills when working internationally. (hide)

An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, (read more)

An engaged workforce is critical to the high performance and success of any organization. Employee Engagement offers a complete, practical resource for understanding and creating an effective engagement strategy that is aligned to wider business objectives. Supported by a variety of practical tools, features and templates, as well as numerous real-life examples and case studies from organizations such as AXA PPP Healthcare, Capital One, Charles Stanley, EDF Energy and Marks & Spencer, this handbook provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.

This updated second edition of Employee Engagement considers the increasing use of technology in engagement, the role and importance of purpose and trust and the relationship between employee experience and engagement. New online supporting resources include diagnostic tools, templates and additional best-practice case studies. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. (hide)

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization (read more)

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.

How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. (hide)

Engines That Move Markets is a comprehensive history of market-shaping industries and their impact on how we invest today. Now in (read more)

Engines That Move Markets is a comprehensive history of market-shaping industries and their impact on how we invest today. Now in its second edition, this modern investing classic highlights the history of industrial development and its impact on investors. By exploring key technological advances of the past and what they meant for investors - including electricity, the railroad, the telephone, the computer and more - it provides vital insights on how to appraise the new technology companies of the future.

ISBN:9780857195999 (hide)

Now in this fourth edition, the Facilities Management Handbook has been fully updated from the acclaimed previous editions, continuing (read more)

Now in this fourth edition, the Facilities Management Handbook has been fully updated from the acclaimed previous editions, continuing its status as an invaluable resource to those working in facilities management, whether just starting out or as seasoned campaigners and practitioners. Information is presented in a clear and logical way, offering easy-to-find advice and best practice information that's essential in guaranteeing the safe, efficient and cost-effective running of any facilities function. Many sections have been completely revised, such as the chapters on complying with health and safety and property law.

Other information on workplace facilities has been brought completely up to date in line with legal compliance and strategic policies to create a reliable and accurate overview of the role of today's facilities manager. This up-to-date and revised handbook will be a key guide for the changing times that are ahead. (hide)