Business

Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential (read more)

Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male working environments. It explores what women can do to achieve careers in professional service firms commensurate with their knowledge, skills, experience and talent. The book draws on the knowledge accumulated during the author's thirty years of experience working in and for such firms, supplemented by what she has learned from her work with hundreds of professional women and men that she has coached in accountancy, law and consulting firms as well as in award-winning women's leadership programmes.

The practical exercises that appear within the book have been extensively tested and finely honed over time and are designed to build on one another, thereby allowing readers to manage their careers efficiently and effectively. They help the reader to articulate what she wants from her career and what she can offer a professional service firm, ensuring that others understand her ambitions, hopes and dreams as well as her knowledge, skills and expertise. The exercises build to provide guidance for managing office politics, developing business and ultimately obtaining the desired results from appraisals and promotion opportunities.
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In theory, the Internet allows all brands to market internationally. But in practice, most companies struggle to compete outside (read more)

In theory, the Internet allows all brands to market internationally. But in practice, most companies struggle to compete outside their home market. Written from a marketing practitioner's perspective, International Brand Strategy evens the playing field with clear, actionable techniques to guide any organization going through the process.

This book helps companies build sales in foreign markets, but just as important it helps them thrive by maintaining price integrity and building brand equity at the same time. With the guidance provided in International Brand Strategy companies hit the ground running in foreign markets. This provides a competitive advantage from day one, empowers companies to avoid costly mistakes, and saves months of trial and error.
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In this versatile and engaging textbook the authors integrate diverse, global examples with coverage of all key topics to produce (read more)

In this versatile and engaging textbook the authors integrate diverse, global examples with coverage of all key topics to produce the most practical and multi-perspective international business environment textbook. Case studies on Google, Oxfam, and Netflix, as well as coverage of the latest developments in globalization, Trump's presidency, and emerging markets showcase the realities of business today and ensure students have the grounding they need to effectively explore and analyse the issues facing organizations globally. Students are supported in their learning with chapter summaries, diagrams, and a comprehensive glossary, but also challenged by counterpoint boxes, learning tasks, and review questions in every chapter, encouraging critical thinking and research skills. (hide)

Introduction to Health and Safety at Work covers the fundamentals of occupational safety and closely follows the NEBOSH National (read more)

Introduction to Health and Safety at Work covers the fundamentals of occupational safety and closely follows the NEBOSH National General Certificate syllabus which was updated in 2019 and came into use in 2020. Highly illustrated and over 600 pages in length, it covers all of the essential elements of health and safety management, the legal framework, risk assessment and control standards and also includes checklists, report forms and record sheets to supplement learning. It also has an extensive summary of current health and safety legislation.
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In Jeff Bezos's own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and (read more)

In Jeff Bezos's own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin. In this collection of Jeff Bezos's writings—his unique and strikingly original annual shareholder letters, plus numerous speeches and interviews that provide insight into his background, his work, and the evolution of his ideas—you'll gain an insider's view of the why and how of his success. Spanning a range of topics across business and public policy, from innovation and customer obsession to climate change and outer space, this book provides a rare glimpse into how Bezos thinks about the world and where the future might take us.
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Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations (read more)

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples.

Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes: * Graphics and text boxes to illustrate concepts, and points of contention; * Explanations between the differences of the 2008 and 2015 versions of ISO 9001; * Examples of misconceptions, inconsistencies and other anomalies; * Solutions provided for manufacturing and service sectors. This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.

Published:13 Jul 2017 (hide)

Packed with 52 discoveries from Gallup's largest study on the future of work, It's the Manager shows leaders how to adapt their organizations (read more)

Packed with 52 discoveries from Gallup's largest study on the future of work, It's the Manager shows leaders how to adapt their organizations to rapid change, ranging from new workplace demands to managing remote employees, a diverse workforce, the rise of artificial intelligence, gig workers, and attracting - and keeping - today's best employees. Who is the most important person in your organization to lead your teams through these changes? Gallup research reveals: It's your managers. While the world's workplace has been going through extraordinary historical change, the practice of management has been stuck in time for more than 30 years.

The new workforce - especially younger generations - wants their work to have deep mission and purpose, and they don't want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently, and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It's your managers. (hide)

In a world where the old rules no longer apply, nonprofit leadership is more important than ever Now in its second edition, Joan (read more)

In a world where the old rules no longer apply, nonprofit leadership is more important than ever Now in its second edition, Joan Garry's Guide to Nonprofit Leadership is a must-have resource for organizations of all shapes and sizes wanting to make a bigger difference in the world. Filled with real-life stories and concrete strategies, this practical guide helps develop the specialized skills and mindset needed to successfully lead and manage a stable and impactful world-class organization. A lot has happened since Joan Garry's Guide to Nonprofit Leadership was first published in 2017.

The COVID-19 pandemic, the 2020 election cycle, and seismic economic and cultural shifts have transformed the nonprofit world. This second edition provides a wealth of new content and fresh perspectives on changes in the nonprofit landscape. Brand-new chapters bring the core responsibilities of board service to life, offer practical advice on how small nonprofits can have an outsized impact, discuss effective crisis management approaches, and deliver even more stories and lessons drawn from the Joan Garry's work with thousands of nonprofit leaders. (hide)

Negotiating is something that we all do, whether at work or at home. But what if we come across someone who just won't give in? How (read more)

Negotiating is something that we all do, whether at work or at home. But what if we come across someone who just won't give in? How can we defend ourselves against manipulation? And how do we say 'no' without compromising a deal?Using the official Kremlin method, Igor Ryzov guides us through the most effective techniques in negotiating terms that satisfy both parties. From knowing how to get the most information about a potential deal, to how to read your counterpart, and to advice on defusing tension, this comprehensive handbook ensures a mutually acceptable resolution that leaves you walking away successful, while also avoiding strained relationships. (hide)

A timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias (read more)

A timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave.

It can look like preferring the application of a red brick university graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. (hide)